Refund and Returns Policy

Thank you for shopping with Kanttyusa.com! We strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your cap, t-shirt, or hoodie, please review our Refund and Returns Policy below:

1. Eligibility for Returns

  • Time Frame: You may return items within 30 days from the date of delivery.
  • Condition: Items must be in their original, unused condition with all tags and packaging intact.
  • Exclusions: Personalized or custom items, and items purchased on final sale, are not eligible for return or refund.

2. How to Return

  • Request a Return: Contact our customer service team at support@kanttyusa.com to initiate a return request. Please include your order number and reason for the return in your email.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your item.
  • Shipping: Pack the item securely and ship it back to us using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return policy criteria.
  • Refund Issuance: If approved, your refund will be processed to the original payment method within 7-10 business days. You will receive a confirmation email once your refund has been issued.

4. Exchanges

  • Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Items

  • Notification: If you receive a defective or incorrect item, please contact our customer service team within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs.
  • Resolution: We will either send a replacement or issue a full refund based on your preference and availability.

6. Contact Us

If you have any questions or need assistance with returns or refunds, please reach out to our customer service team at:

  • kanttyusa.com
  • 1415 Missouri Blvd, Jefferson , Missouri, 65109, United States
  • support@kanttyusa.com
  • +1 (201) 502-3455

7. Changes to This Policy

Kanttyusa.com reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping with us!